Privacy Policy

Changement Psychology
Last Updated: October 2025

Changement Psychology is committed to protecting your privacy and the confidentiality of your personal and health information. This policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records Act 2001 (Vic).

1. What information we collect

We collect personal and health information that is necessary to provide psychological services. This may include:

Your name, address, date of birth, and contact details
Referral information from your GP, specialist, insurer, or case manager
Health and medical information relevant to your presenting concerns
Notes, assessments, and reports created during sessions
Billing, payment, and administrative information

We only collect information that is relevant to your care, and we do so with your knowledge and consent.

2. How we collect information

Information is collected in several ways, including:

Directly from you during sessions, intake forms, phone calls, or email correspondence
Through secure electronic health record systems such as Best Practice, our clinical software
From other health or service providers (e.g., your GP, psychiatrist, or insurer) when you have provided consent for them to share information with us

We may also collect non-identifiable website analytics data (e.g., cookies or page visits) to help improve our website performance.

3. Purpose of collection

Your personal and health information is used to:

Provide psychological assessment, therapy, and related services
Communicate with you and relevant parties involved in your care (with consent)
Maintain accurate clinical records
Manage payments, rebates, and claims (e.g., Medicare, TAC, WorkSafe)
Fulfil administrative, legal, and ethical obligations

4. Storage and security of information

Client records are securely stored in Best Practice, an Australian-based, encrypted practice management platform that complies with all Australian privacy and health data standards.

In limited cases, hard-copy documents may be stored in locked, secure facilities accessible only to authorised personnel.

Changement Psychology is required by law to retain client records for at least seven (7) years from the last date of contact (or until the age of 25 for minors).

We take all reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

5. Disclosure of information

Your information remains confidential and will not be shared without your consent, except where required or authorised by law. Situations where disclosure may be necessary include:

If there is a risk of harm to yourself or another person
When information is subpoenaed by a court of law
Where mandatory reporting obligations apply (e.g., child safety concerns)

When appropriate, and with your consent, your psychologist may communicate with your GP, specialist, case manager, or other treating professionals to support your treatment goals.

If you are claiming rebates through Medicare, TAC, WorkSafe, or another agency, limited summary reports may be shared to meet those organisations’ reporting requirements.

6. Consequences of withholding information

You have the right not to share certain information; however, withholding relevant details may limit our ability to provide appropriate and effective care.

7. Access and correction of information

You may request access to, or correction of, the personal information held about you.
Requests can be made by emailing admin@changement.com.au.
Your psychologist may discuss the records with you and provide a summary or copy where appropriate, in accordance with the Privacy Act 1988 (Cth).

Requests will be responded to within 10 business days.

8. Website, cookies, and communications

Our website may use cookies or analytics tools to understand general site usage. No personally identifiable information is collected for marketing or advertising purposes.

If you subscribe to updates or resources, you can unsubscribe at any time by contacting us directly.

Please do not share personal or confidential information through social media channels — these are not monitored for clinical communication.

9. Third-party service providers

Changement Psychology may engage professional service providers (e.g., IT, accountants, or secure data-hosting partners) who may have incidental access to limited administrative information. All such providers are bound by confidentiality agreements and Australian privacy laws.

No client information is sent or stored overseas.

10. Concerns or complaints

If you have a concern about how your information has been handled, please contact us directly so we can address it promptly.

If your concern remains unresolved, you may contact:

Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au | 1300 363 992
Health Complaints Commissioner (Victoria) – www.hcc.vic.gov.au | 1300 582 113

11. Updates to this policy

This Privacy Policy may be updated periodically to reflect changes in legislation or practice operations. The latest version will always be available on our website.

By engaging with Changement Psychology’s services or using our website, you consent to the collection and use of information as outlined in this policy.